Last updated: May 28, 2026

Your privacy is our priority. At Olivos, we believe in the purity of our personal care products and the absolute transparency of our relationship with our community. We handle your personal data with the utmost respect, care, and security. This policy outlines exactly what information we collect, why we collect it, and how it is securely managed on our store.

1. Information We Collect and Why

When you visit our website, create an account, or place an order, we collect specific data points necessary to provide you with an elite shopping experience:

• Order & Fulfillment Details: We collect your name, shipping address, billing address, phone number, and email address. This data is strictly required to fulfill your orders, process shipping labels, and send you automated tracking updates.
• Account Management: If you voluntarily create an account with us, we securely store your name, contact information, and address history inside your user profile to make future checkouts faster. You maintain full control to edit or delete this information at any time.
• Community Engagement: If you leave a product review or comment on our site, we collect the text data entered into the submission form, along with your IP address, to help our system automatically filter out spam and maintain site integrity.

2. Payment Processing Security

Your financial security is vital to our operations. All credit card transactions and payments are processed securely and exclusively through Stripe. Your sensitive payment details are heavily encrypted via industry-standard Secure Sockets Layer (SSL) technology. At no point does Olivos ever view, access, or store your raw credit card numbers on our servers.

3. Third-Party Data Sharing

We absolutely do not sell, rent, or lease your personal data to third parties for marketing purposes. We share necessary data points only with trusted service providers to execute core business functions:

• Shipping Carriers: To transport, route, and deliver your physical packages to your door.
• Payment Gateways: Specifically Stripe, to securely process your financial transactions at checkout.
• Analytics & Optimization: We use Google Analytics and Google Ads routed through Google Tag Manager to study anonymous browsing behavior, monitor traffic volumes, and evaluate our advertising performance so we can continuously improve our online boutique.

4. Cookies & Local Storage

We utilize cookies (small text files saved to your device) to streamline your browsing experience. These cookies allow our system to remember what items are in your shopping cart as you browse different pages and recognize your preferences when you return. If you log into an account, temporary session cookies are generated to securely store your login state and display configuration. You can manage, block, or delete cookies at any time through your browser settings, though doing so may limit your ability to use certain interactive checkout features.

5. Data Retention

We retain your personal information only for as long as necessary. Customer profile data is held until you choose to delete your account. Transactional history records are retained securely for administrative and legal compliance purposes. Product reviews or blog comments are kept indefinitely to allow our backend to automatically recognize and approve follow-up feedback.

6. Your Rights Over Your Data

You retain absolute ownership over your information. Regardless of your geographic location, you have the right to request an exported file of the personal data we hold about you, or request that we completely erase your personal data from our active databases. Please note that this right does not apply to any information we are legally and contractually obligated to keep for administrative, tax compliance, or security purposes.

Get in Touch

If you have any questions regarding our data privacy practices, wish to exercise your data rights, or want to request a complete deletion of your customer profile, please reach out to our team:

• ✉️ Email: hello@shopolivos.com
• 📞 Phone: +1 (910) 258-1783
• 🕒 Availability: Mon–Fri, 9 AM–5 PM EST
• ⚡ Response Time: Within 1 business day
• 📍 Address: 2562 NC-710, Rowland, NC 28383, US

Olivos is owned and operated by Oakline Ventures LLC.