Last updated: May 28, 2026

Your satisfaction is our priority. At Olivos, we take immense pride in the artisanal quality of our Olivos olive oil personal care collections. If you are not entirely satisfied with your purchase, we are here to help resolve your issue swiftly.

1. Return & Exchange Eligibility

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a refund or an exchange.

Due to the premium, natural nature of our personal care products, we enforce strict safety regulations:

• To be eligible for a return or exchange, your item must be unused, unopened, and in the exact same condition that you received it.
• For critical hygiene and safety reasons, we absolutely cannot accept returns or exchanges for soaps, liquid collections, or skincare items that have been opened, used, or had their original factory seals broken.
• The item must be returned in its original, undamaged retail packaging.
• Clearance, sale, or items marked as Final Sale are non-returnable and non-refundable.

2. How to Initiate a Return or Exchange

To complete your request, we require a receipt or proof of purchase via your original Order ID.

1. Contact our care team directly at hello@shopolivos.com with your order details and state whether you would like a refund or an exchange for an item of equal value.
2. Once approved, safely package your item and mail your package to our fulfillment headquarters: 2562 NC-710, Rowland, NC 28383, US.
3. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and transit risks remain with the sender.

3. Return Shipping Costs & Full Refunds

Original Shipping Fees: We believe in a completely transparent care experience. If your return is approved, we will refund the full amount of your original order, including any Standard or Express shipping fees paid at checkout, so you are never penalized for trying our brand.

Return Shipping Fees: You will be responsible for paying for your own shipping costs to return your item to our warehouse. Return shipping costs are non-refundable.

4. Refund Processing Timeline

Once your return package is received and thoroughly inspected by our team, we will send you an automated email notifying you that we have received your item. We will also notify you of the official approval or rejection of your request based on the condition of the safety seals.

If approved, your refund will be issued within 2 business days, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds:

If you do not see your funds after 2 business days, please first review your bank account statement again. Next, contact your credit card issuer or banking institution directly; it frequently takes an internal processing window before a refund is officially cleared and posted to your ledger. If you have completed these steps and still have not received your funds, please reach out to us at hello@shopolivos.com.

5. Damaged or Defective Items

We understand that shipping accidents can happen. If your order arrived defective or damaged, please email us within 5 days of delivery at hello@shopolivos.com with your order number and a clear photo of the damage. Upon verification, we will immediately arrange a brand-new replacement shipment sent to you at zero additional cost.

Get in Touch

If you have any questions regarding safety seals, return windows, or an exchange status, please reach out to us directly:

• ✉️ Email: hello@shopolivos.com
• 📞 Phone: +1 (910) 258-1783
• 🕒 Availability: Mon–Fri, 9 AM–5 PM EST
• ⚡ Response Time: Within 1 business day
• 📍 Address: 2562 NC-710, Rowland, NC 28383, US

Olivos is owned and operated by Oakline Ventures LLC.