Last updated: May 28, 2026

Thank you for shopping with Olivos. Please read our shipping policy carefully before placing your order. All orders are shipped from the U.S. and transacted in U.S. dollars.

1. Processing Time

All orders are processed within 1 business day. Our warehouse team packages orders Monday through Friday:

• Same-Day Processing: Orders placed before 2:00 PM EST, Monday–Friday, will be packaged and processed the same day before our courier pickup.
• Next Business Day: Orders placed after 2:00 PM EST, or during weekends and public holidays, will begin processing on the following business day.

2. Shipping Rates & Estimated Delivery

We offer the following shipping options within the United States. Standard and Express tiers are fully available for all orders:

• Free Shipping (Orders $60 & Over): 5 to 7 business days — FREE
• Standard Shipping (Available for All Orders): 3 to 5 business days — $9.99
• Express Shipping (Available for All Orders): 1 to 3 business days — $19.99

Note: Delivery times are estimates provided by the carrier and are not fully guaranteed. Weather, seasonal courier volumes, or structural carrier issues can occasionally cause external delays.

3. Order Tracking

When your order is packed and ready to ship, you will receive an automated shipment confirmation email. This email contains your dedicated tracking number and a direct carrier tracking link. You can also sign in to your store account at any time—or use our Track Your Order page if you prefer not to sign in—to check your live order fulfillment status.

4. Shipping Restrictions

We currently ship exclusively within the United States. We do not offer international shipping at this time. We proudly support our community and military personnel; we fully accept shipments to P.O. Boxes and APO/FPO/DPO military addresses via standard shipping routes.

5. Lost or Delayed Packages

If your package has not arrived within 3 business days after its estimated delivery date, please contact us immediately at hello@shopolivos.com. Our team will open a formal investigation with the courier and work tirelessly to resolve the issue or secure a replacement for you as quickly as possible.

Get in Touch

If you have any questions regarding your shipment, transit times, or tracking details, please reach out to us:

• ✉️ Email: hello@shopolivos.com
• 📞 Phone: +1 (910) 258-1783
• 🕒 Availability: Mon–Fri, 9 AM–5 PM EST
• ⚡ Response Time: Within 1 business day
• 📍 Address: 2562 NC-710, Rowland, NC 28383, US

Olivos is owned and operated by Oakline Ventures LLC.